Shipping policy
Shipping Policy
At VELORA™, we believe clear delivery information is part of a dependable shopping experience. Please review our processing times, shipping estimates, and order-support information below.
Order Processing
Processing times vary by product and fulfillment partner. The applicable processing estimate will be provided with the product’s delivery information before purchase. Processing includes preparing your order for dispatch and is separate from shipping time.
If we become aware of a significant processing delay, we will contact you using the details provided with your order.
Estimated Delivery
Shipping times vary by product and destination. Please review the delivery estimate provided on the product page or at checkout before placing your order. If an estimate is not shown, contact us before purchasing.
Allow for both order processing and shipping when assessing the expected arrival time. Any shipping-only estimate excludes processing time unless expressly stated otherwise.
These estimates are not guaranteed delivery dates. Delivery times may vary by product, destination, carrier, customs clearance, public holidays, and weather conditions.
Shipping Availability and Charges
Shipping is available to destinations supported at checkout. Applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
When tracking becomes available, we will send the tracking details to the email address provided with your order. Tracking updates may take time to appear on the carrier’s website.
Delivery Delays
If your order has not arrived within the estimated delivery period, email support@velorabeautyessentials.com with your order number.
We will investigate with our fulfillment partner or carrier and explain the next steps. A delivery delay does not remove any cancellation, refund, or other rights you have under applicable law.
Shipping Address Changes
Please check that your delivery address and contact details are accurate before placing your order.
If you notice an error, contact us immediately. We will try to update the details before dispatch, but changes may not be possible once the order has entered fulfillment.
Any proposed additional delivery charges resulting from an address correction will be explained before you agree to them.
Lost, Damaged, or Incorrect Deliveries
If your package appears lost, arrives damaged, or contains an incorrect item, contact us as soon as possible.
Please provide your order number and a description of the issue. For damaged or incorrect items, include photos where reasonably possible.
We will investigate and provide an appropriate resolution in accordance with your consumer rights and our Return & Refund Policy.
Your Consumer Rights
Nothing in this Shipping Policy limits your rights under applicable consumer protection laws.
Contact Us
For shipping questions or help with an order, contact:
Email: support@velorabeautyessentials.com
VELORA™
Business address: Rochars Estate, Owerri, Imo State, 460001, Nigeria